Help Center widget integration

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Rich Trott edited this page Aug 6, 2021 · 5 revisions

Our Help Center is part of Zendesk (the Guides module). Settings for the widget are actually within the ticketing side of Zendesk.

Main Library website

To integrate a floating Help widget at the bottom of all pages, an Amin adds a snippet to Appearance > Elements > Legacy Hooks > wp_footer

<!-- Start of ucsflibrary Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=adf68403-a4fd-4dfb-8db7-26bd8920eef0"> </script>
<!-- End of ucsflibrary Zendesk Widget script -->

user flow

LibGuides

TBD, do we want the widget in guides, or should users reach out to the guide owner?

LibCal

LibCal > Admin > Look and Feel > Code Customizations

<!-- Start of ucsflibrary Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=adf68403-a4fd-4dfb-8db7-26bd8920eef0"> </script>
<!-- End of ucsflibrary Zendesk Widget script -->

Still have questions? Contact the Library User Experience Team.