feat: allow searches by exact term to increase performance

[tapiarafael]

Proposed changes (including videos or screenshots)

Allow searches by exact term in room name using quotes to have a better performance avoiding usage of regex.
This helps workspaces with large amounts of data that need to perform searches and have the full room name. Since MongoDB doesn't use indexes when using regex, this is an alternative.

Issue(s)

Steps to test or reproduce

1. Make a GET request using double quotes to look for exact matching room names:

http://localhost:3000/api/v1/livechat/rooms?count=25&roomName=%22Visitor%22&sort=%7B%22ts%22%3A-1%7D

Or

1. Omnichanel > Current Chats
2. In the Guest field use the quotes to search for a room name. (Ex: "Visitor")

Further comments

SUP-707
Indexes PR

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[codecov]

Codecov Report

All modified and coverable lines are covered by tests ✅

Project coverage is 59.12%. Comparing base (c75d771) to head (8ae23a8).

Additional details and impacted files

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  Coverage    59.12%   59.12%           
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  Files         2819     2819           
  Lines        67856    67856           
  Branches     15115    15115           
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  Hits         40123    40123           
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  Partials      2828     2828           

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[KevLehman]

add some tests :whip: