Bug - [Problem handling errors in the owner field in the activity dialog]

[dayltonr]

Environment

• Server OS: Linux Ubuntu
• Browser: [ Chrome, Firefox, Safari]
• Znuny version: 7.0.19

Expected behavior

When creating a ticket via process, if there is a mandatory Owner field, it is expected that validation will be performed to determine whether the field is empty or not.

Actual behavior

In this version, when sending to create the ticket without filling in the owner, it submits but returns to the activation screen without displaying the error that the owner field was not filled in.

How to reproduce

Steps to reproduce the behavior:

1. Create a process, with an activity that has the owner field as mandatory.
2. Create a call via process, without informing the owner field.
3. Form does not validate the field and does not signal an error.

Additional information

This commit added what is causing the error.
The correction made is changing the ServerError validation key.
The correct thing would be to change only the UserLookup key.

Suggested solution:

 # set server errors
    my $ServerError = '';
    if ( IsHashRefWithData( $Param{Error} ) && $Param{Error}->{'OwnerID'} ) {
        $ServerError = 'ServerError';
    }

    if ( $Self->{LinkTicketData} ) {
        $SelectedValue = $Self->{LinkTicketData}->{Owner};
    }

Screenshots

Form does not validate the field and does not signal an error.

[rkaldung]

@dayltonr Thank you for reporting. I verified this issue with Znuny LTS 6.5.11 and Znuny 7.1.3. A fix won't be provided for your reported version 7.0.19.

[rkaldung]

Internal issue 1015