After you make yourself available to receive/make calls, you can start taking inbound calls.
Click the Accept button to accept the call. The ongoing call appears as shown below:
{% hint style="info" %} Please note that messages are not available on a phone call room. {% endhint %}
You have controls to mute/unmute calls.
If you're using Rocket.Chat's enterprise edition you can hold and unhold acording to your workflow needs.
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Enterprise edition also offers you the flexibilty to switch device during an ongoing call.
After the call ends you can leave your notes in the call wrap-up. It is an enterprise-only feature.
