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Crash when using hotkey #43

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sojusnik opened this issue Jul 29, 2016 · 9 comments
Open

Crash when using hotkey #43

sojusnik opened this issue Jul 29, 2016 · 9 comments
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@sojusnik
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Every now and then Firefox (47) is crashing when using the print-screen hotkey.

The Mozilla Crash Report shows:

Add-ons: flatbm%40xuldev.org:1.12,ubufox%40ubuntu.com:3.2,gnome-keyring-integration%40sebastianwick.net:0.11,tagsieve%40grue.in:4.4.2,%7B5384767E-00D9-40E9-B72F-9CC39D655D6F%7D:1.5.0.8,cwwb%40dietrich.cx:3.4,abhere2%40moztw.org:47.0.20160629,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.8,amptra%40keepa.com:2.40,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0,add-to-searchbox%40maltekraus.de:2.9,jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg%40jetpack:1.5.3,jid0-HYNmqxA9zQGfJADREri4n2AHKSI%40jetpack:1.3.2,close-other-tabs-shortcuts%40toolbar.org:1.1.2,jid1-j3KiX1n7UXrjxQ%40jetpack:0.7.1-signed.1-signed,jid0-105eGBfutA8RahNXKJRXP7CPNs0%40jetpack:2.2.1-signed.1-signed,jid1-OoNOA6XBjznvLQ%40jetpack:1.9.7,GlobalZoom%40jetpack:1.3,uBlock0%40raymondhill.net:1.7.6,NativeShot%40jetpack:1.8,%7B7b1bf0b6-a1b9-42b0-b75d-252036438bdc%7D:47.1,loop%40mozilla.org:1.3.2,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,langpack-de%40firefox.mozilla.org:47.0,langpack-en-GB%40firefox.mozilla.org:47.0,jid1-AahxeYITR16k5Q%40jetpack:1.2.3,firefox%40mega.co.nz:3.4.42
BuildID: 20160606114238
Comments: Firefox is sometimes crashing, when the shortcut to take a screenshot through the NativeShot addon is used.
CrashTime: 1469819375
E10SCohort: unsupportedChannel
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1465547803
Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile -- 3.0 Mesa 11.0.2 -- texture_from_pixmap
FP(D000-L100000-W00000000-T0000)
OOMAllocationSize: 8
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 159
StartupTime: 1469819224
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160606114238","version":"47.0","vendor":"Mozilla","platformVersion":"47.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160106.01"},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["ubuntu "]},"system":{"memoryMB":3835,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.2.0-42-generic","locale":"de-AT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ivybridge Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.0 Mesa 11.0.2","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"","browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"browser.startup.homepage":"","browser.urlbar.suggest.searches":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16539},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Makes the Bookmarks and History Sidebars a flat list view.","name":"Flat Bookmarks","userDisabled":false,"appDisabled":false,"version":"1.12","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16540,"updateDay":16688,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Ubuntu Firefox Paket.","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16450,"updateDay":16696,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Store passwords and form logins in GNOME Keyring. Set keyring name in "extensions.gnome-keyring.keyr","name":"GNOME Keyring integration","userDisabled":false,"appDisabled":false,"version":"0.11","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16686,"updateDay":16802,"signedState":1,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Durchsuchen Sie Ihre Lesezeichen mit Hilfe von Schlagwörtern","name":"TagSieve","userDisabled":false,"appDisabled":false,"version":"4.4.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16804,"updateDay":16804,"signedState":1,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Jede beliebige Suchfunktion jeder beliebigen Seite zur Suchleiste hinzufügen.","name":"Add to Search Bar","userDisabled":false,"appDisabled":false,"version":"2.9","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16552,"updateDay":16820,"signedState":2,"isSystem":false},"{5384767E-00D9-40E9-B72F-9CC39D655D6F}":{"blocklisted":false,"description":"EPUB-Dateien direkt in Ihrem Browser lesen. 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It can ","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-gnome-shell-integration"],"updateDay":16727}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
UptimeTS: 151.1360732
Vendor: Mozilla
Version: 47.0
useragent_locale: de

This report also contains technical information about the state of the application when it crashed.

@Noitidart
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Oh yikes, thanks so much for this level of detail.

What distro of Linux are you on?

@sojusnik
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sojusnik commented Aug 2, 2016

Ubuntu Gnome 15.10. Will upgrade asap to 16.04.

@Noitidart
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Thanks for that info, is there anything you recall to reproduce this, I wasn't able to reproduce it, my hunch of what caused it was not right.

@sojusnik
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sojusnik commented Aug 3, 2016

These crashes occur randomly, without any clues. Just use the shortcut, then switch to another tab or window, open a page and press again, repeat, until Firefox crashes.

@Noitidart Noitidart added the bug label Aug 6, 2016
Noitidart added a commit that referenced this issue Aug 14, 2016
* Addresses issue #43 - i think it is fixed now. i have to do overall
testing to verify
@sojusnik
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Still happens with the new version of NativeShot under Firefox 48:

Add-ons: flatbm%40xuldev.org:1.12,ubufox%40ubuntu.com:3.2,gnome-keyring-integration%40sebastianwick.net:0.11,tagsieve%40grue.in:4.4.2,%7B5384767E-00D9-40E9-B72F-9CC39D655D6F%7D:1.5.0.9,abhere2%40moztw.org:48.0.20160817,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:3.9,cwwb%40dietrich.cx:3.4.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,add-to-searchbox%40maltekraus.de:2.9,jid0-HYNmqxA9zQGfJADREri4n2AHKSI%40jetpack:1.3.2,close-other-tabs-shortcuts%40toolbar.org:1.1.2,jid0-105eGBfutA8RahNXKJRXP7CPNs0%40jetpack:2.2.1-signed.1-signed,GlobalZoom%40jetpack:1.3,jid1-AahxeYITR16k5Q%40jetpack:1.2.3,jid1-OoNOA6XBjznvLQ%40jetpack:1.9.7,languagetool-webextension%40languagetool.org:1.0.1,amptra%40keepa.com:2.77,jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg%40jetpack:1.5.4,%40mendeleyimporter:1.5.0,firefox%40mega.co.nz:3.5.3,uBlock0%40raymondhill.net:1.9.6,%7B7b1bf0b6-a1b9-42b0-b75d-252036438bdc%7D:48.2,e10srollout%40mozilla.org:1.2,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.4,langpack-de%40firefox.mozilla.org:48.0,langpack-en-GB%40firefox.mozilla.org:48.0,NativeShot%40jetpack:1.9
AddonsShouldHaveBlockedE10s: 1
BuildID: 20160728203720
CrashTime: 1473763719
E10SCohort: disqualified-test
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1470394318
Notes: OpenGL: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile  -- 3.0 Mesa 11.2.0 -- texture_from_pixmap
FP(D000-L10000-W00000000-T0000) 
OOMAllocationSize: 4
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 887
StartupTime: 1473763443
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160728203720","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160826.01"},"partner":{"distributionId":"canonical","distributionVersion":"1.0","partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":["ubuntu "]},"system":{"memoryMB":3835,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2500,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Linux","version":"4.4.0-36-generic","locale":"de-AT"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile ","vendorID":"Intel Open Source Technology Center","deviceID":"Mesa DRI Intel(R) Ivybridge Mobile ","subsysID":null,"RAM":null,"driver":null,"driverVersion":"3.0 Mesa 11.2.0","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"disqualified-test","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":false,"browser.search.suggest.enabled":false,"browser.startup.homepage":"<user-set>","browser.urlbar.suggest.searches":true,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16539},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Makes the Bookmarks and History Sidebars a flat list view.","name":"Flat Bookmarks","userDisabled":false,"appDisabled":false,"version":"1.12","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16540,"updateDay":16688,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Ubuntu Firefox Paket.","name":"Ubuntu Modifications","userDisabled":false,"appDisabled":false,"version":"3.2","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16450,"updateDay":16696,"signedState":2,"isSystem":false},"[email protected]":{"blocklisted":false,"description":"Store passwords and form logins in GNOME Keyring. 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Theme: classic/1.0
Throttleable: 1
UptimeTS: 276.46625598
Vendor: Mozilla
Version: 48.0
useragent_locale: de

This report also contains technical information about the state of the application when it crashed.

@Noitidart
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No way!!
I'll try to address this. I'm working on an emergency release for v1.10 as I forgot to import the old history file. And the performance of the dashboard without pagination is real bad.

@Noitidart
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@sojusnik may you please try this addon - https://addons.mozilla.org/en-US/firefox/addon/topick/

It uses the same global hotkey technique. If that never crashes, it must be something in my screenshot proc.

@Noitidart
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Noitidart commented Sep 14, 2016

@sojusnik did pressing the hotkey with the Topick addon? Did it crash?

Can you please try to get it to crash and when you get "Send bug reprot to mozilla" Can you please send it, then open up browser and go to about:crashes and then click on the most recent submission and share that link with me please

@Noitidart
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Hi @sojusnik I was trying to land an emergency release of v1.10 and wanted to include this fix. Would you be able to please chat with me? I am on the mozilla irc channels, here is a HTML5 client that links straight in - https://client00.chat.mibbit.com/?url=irc%3A%2F%2Firc.mozilla.org%2F%23jsctypes

My user name is noit.

I would really love to spend some one on one time with you to fix this please.

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